FREQUENTLY ASKED QUESTIONS

You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 407-641-2127 and a receptionist will be glad to help you.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We are sorry to say that we do not. We have a strict no-pet policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a minimum $500 fee.

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

100% Yes! Once you have booked either online or through one of our magical team members, the availability calendar will automatically update on our website, as our calendars are always live! This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure that you are relocated to a property with similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you a full refund.

All confirmation and arrival instructions will be sent via email immediately after your reservation. To make sure you receive your reservation emails please adjust your spam filter to add the domain magnoliavillas.com to your list of an accepted email addressed. You will receive your reservation confirmation email within 24 hours of making your reservation. As soon as you have completed the Rental Agreement, and if full payment has been received, you will then receive your final confirmation email showing the balance is paid on your vacation rental voucher. This will include your arrival instructions and key code to enter your vacation home.

Your home will be available for check-in on your day of arrival at 4:00 PM. Check-out is promptly at 10:00 AM on the day of your departure from your vacation home. Early check-ins or late check-outs can be requested for an additional charge. Prices vary per unit and availability. Early check-ins and late check-outs will always be tentatively booked and confirmed only within 48 hours prior to your arrival.

During regular business hours, you may call us toll-free at 1 888 697-8209 and speak directly with our team members. We additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your vacation home property.

All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.

Our property amenities include FREE local and long-distance calls within the United States (does not include Canada), FREE high-speed wireless internet access, fully equipped kitchen, Cable TV, iron, ironing board, hairdryer, towels, linens, Play, extra crib (available upon request), Alarm clock, Vacuum, Mop, Broom, complimentary starter soap package, toilet paper, and trash bags.

Yes, if you would like the pool to be heated you will need to order pool heat/spa with your reservation.

We try to provide each guest with the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied on the property. In addition, any basic toiletry items such as shampoo, conditioner, body wash, toothpaste, etc., are NOT provided and must be supplied by the guest.

All homes have a strict non-smoking policy. Guests are permitted however to smoke on the screen enclosed balcony, or outside of the property. Those found to be in violation of the smoking policy will be subject to a $500 fee.

Yes! In the event any personal items are left behind in your vacation home we will do our best to locate it. However, the owner and the management company are NOT responsible for any losses. We send all back by USPS and the guest will be 100% responsible for shipping costs.

All of our homes undergo a regimented cleaning process prior to and after your stay. However, during your stay, our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop, and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee.

Yes! During all of your stay, you will have full access to the resort amenities, which vary from resort to resort. Pools, spas, sports courts, lakes, business rooms, stores, cinema/movie theater, and many other options.

All of our vacation homes have heating, ventilation and air conditioning system. Please note that this is a central temperature system, which means that it can take up to a few hours to have the house fully heated or cooled.